Evibe E-commerce

Refund & Return Policy

If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.
Please note that a few items are not qualified for arrival if the item is “Never again required”
For Productrelated issues after use or the lapse of the arrival window, we will allude you to the brand guarantee focus (if relevant).
Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.

Cancellation

Friends shop has the absolute right to cancel any order at any time before it is shipped, for any reason, including but not limited to: the product is mispriced, unavailable, has expired, is broken, malfunctioning, or contains inaccurate information due to a typographical or technical error, among other reasons.

Refund

In case of any cancellations of any order(s) due to inevitable circumstances the paid amount would be refunded as the customers’ Friends shop account firstly. Customer need to report an issue as refund category and should mention his/her desired refund type(i.e. bkash/bank) along with details (bkash personal number, bank account details)

If the order gets canceled, then the customer will get refunded with his/her principal amount and will be disqualified for any kind of offers or cashback associated with the particular order.
The refund process may take up to 30 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via Bkash then the customer will be refunded through Bkash. The customer cannot be refunded via any other payment channels. But Friends shop retains the right and has the right to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer
The customer will not be eligible for any extra cashback/bonus against his principal amount in case of refunds. Friends shop is not bound to pay any kind of service charge or cost for the refunded amount.
Delivery Charge will not be refunded if the delivery is made.